Privacy Policy

Updated August 2026

This Privacy Policy (or "Policy") covers information collected about you by Dongguan Entropy Technology Co., Ltd and its affiliates (hereinafter "we" or "us") when you use our software or other services (collectively, the "Services") or otherwise interact with us (for example, by attending our events), unless a different policy is in effect. Entropy's Terms of Service are incorporated into this Policy; any terms not defined in this Policy are defined in Entropy's Terms of Service.

Your privacy is very important to us, and therefore it is equally important for us to be transparent about how we collect, use, and share your information.

What Information We Collect About You

We collect information you provide to us, information about your use of the Services, and information from other sources, as described below.

Information You Provide to Us

We collect information about you when you enter information into the Services or otherwise provide information to us directly. We also collect information that you provide, which is transmitted to where you enter the data. For example, this may include emails in your inbox.

Content You Provide Through Our Products

The Services include Entropy products that you use, and we collect and store content that you post, send, receive, and share. This content includes any personal information you choose to provide. Examples of content we collect and store include: company name, contact name, email address, and any feedback you provide to us.

Information You Provide Through Our Support Channels

Our Services also include customer support, through which you may submit information about issues you encounter while using the Services. Whether you submit a support ticket via email, initiate an online chat, communicate directly with our customer service representatives, or otherwise contact our support team, you will be asked to provide contact information, a summary of the issue, and any other documents, screenshots, or information that may help resolve the problem.

Information We Automatically Collect When You Use the Services

When you use our Services, we collect information about you, including your browsing of our website and certain actions you take within the Services.

Customer Support

We use your information to resolve technical issues you encounter, respond to your requests for help, analyze crash information, and repair and improve the Services.

For Security and Safety

We use information about you and your use of the Services to verify accounts and activity, monitor for suspicious or fraudulent activity, and identify violations of our service policies.

For Automated Processing and AI Training

We use information for automated processing and artificial intelligence training purposes.

How We Use the Information We Collect

How we use the information we collect depends in part on which Services you use, how you use them, and any preferences you have communicated to us. Below are specific purposes for which we use the information collected about you.

To Provide the Services and Personalize Your Experience

We use your information to provide you with the Services, including processing transactions with you, verifying your identity when you log in, providing customer support, and operating and maintaining the Services.

For Research, Performance Optimization, Analysis, and Development

We are always working to make our Services smarter, faster, more secure, more integrated, and more useful to you. We observe how users use our Services and collect data from direct user feedback to troubleshoot issues, identify trends, usage patterns, activity patterns, and areas for service integration and improvement.

To Communicate with You About the Services

We use your contact information to send you transactional communications via email and in-service messages.

To Protect Our Legitimate Business Interests and Legal Rights

We use your information for legal claims, compliance, regulatory, and audit functions, as well as for disclosures related to acquisitions, mergers, or sales of business, where required by law or where we believe it is necessary to protect our legitimate rights, interests, and the interests of others.

Information Storage and Security

We use data hosting service providers located in the United States, Australia, and Ireland to host the information we collect, and we implement technical measures to protect your data.

While we implement security measures designed to protect your information, no security system is absolutely secure, and due to the inherent nature of the Internet, we cannot guarantee that data will not be subject to intrusion by others during transmission over the Internet, while stored in our systems, or while otherwise in our custody.

Retention of Information

The length of time we retain information collected about you depends on the type of information. After such period, we will delete or anonymize your information; if this is not possible (for example, because the information has been stored in backup archives), we will securely store your information and isolate it until it can be deleted.

International Transfers

We collect information globally and primarily store this information in the United States, Australia, and Ireland. To provide you with the Services, we transfer, process, and store your information in regions outside your country of residence, namely in regions where we or our third-party service providers operate. Whenever we transfer your information, we take steps to protect its security.

International Data Transfers Within Entropy

To facilitate our global operations, we transfer information to Ireland or the United States and allow parties in countries where Entropy companies or operating companies are located to access this information for the purposes described in this Policy. The privacy and data protection laws in these countries may differ from those in the countries where many of our customers and users are located. When we share your information within Entropy and among our affiliates, we use the standard contractual data protection clauses approved by the European Commission.

Children's Policy

The Services are not directed at children under the age of 13 (or under the age of 16 in applicable EU jurisdictions). We do not knowingly collect personal information from children under the age of 13 (or under the age of 16 in applicable EU jurisdictions). If we become aware that a child under the age of 13 (or under the age of 16 in applicable jurisdictions) has provided us with personal information, we will take steps to delete that information. If you become aware that a child has provided us with personal information, please contact [email protected].

Changes to This Privacy Policy

We may amend this Privacy Policy from time to time. Any changes to the Privacy Policy will be posted on this page; if the changes are material, we will provide a more prominent notice through the Services homepage, a notification, or by sending you an email. We encourage you to review our Privacy Policy each time you use the Services to stay informed about our information practices and the choices available to you to protect your privacy.

If you do not agree to any changes to this Privacy Policy, you will need to stop using the Services as described above.

Contact Us

Your information is controlled by Dongguan Entropy Technology Co., Ltd. If you have any questions or concerns about how we handle your information, please contact us using the following details:

Email: [email protected]